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Cranbury, NJ – September 14, 2017 – Visionet Systems announced today the successful design and deployment of a unified digital commerce platform for Vitamin World that provides a superior online shopping experience to Vitamin World’s customers.

Vitamin World wanted a streamlined, mobile-friendly customer experience for their e-commerce and a fully integrated omni-channel shopping experience.

Visionet deployed a redesigned e-commerce site using Salesforce Commerce Cloud and Microsoft Dynamics 365 in order to deliver a streamlined, omni-channel cloud experience in record time. Visionet completely redesigned the Vitamin World online customer experience on the web and mobile, from its look-and-feel and navigation to personalization and e-commerce capabilities, resulting in an engaging customer journey. Salesforce Commerce Cloud was implemented to enable an enhanced shopping experience. Microsoft Dynamics 365 ERP was implemented to streamline Vitamin World’s internal business processes. Salesforce Commerce Cloud was then integrated with Microsoft Dynamics 365 to unify transaction and customer data, supply chain management, merchandising, and customer service functionality across all sales channels, including their physical retail locations and call center. Visionet enabled the streamlined integration of these platforms by leveraging Commerce Cloud for the cross-channel unification of processes, creating a single view of Vitamin World’s business operations that allows them to run advanced analytics and discover valuable actionable opportunities.

The new website based on Salesforce Commerce Cloud provides Vitamin World’s customers with personalized experiences across web, mobile, social, and in-store channels. And now, utilizing the world’s #1 CRM platform – Salesforce – they can deliver completely unified experiences for customers that extend beyond commerce to include marketing, customer service and more.

Comments on the News

  • “Vitamin World engaged Visionet for CX/UX design, site build, Dynamics 365 customization and build, omni-channel integration between Dynamics 365 and Salesforce Commerce Cloud, call center operations, and customer service. By leveraging these services through Visionet, an enhanced customer journey was delivered smoothly to meet Vitamin World’s go-live objectives in record time.” – Rooban Soni, SVP Sales, Visionet Systems.
  • “Visionet was the right technology partner for us. Salesforce Commerce Cloud gave us the performance and functionality to power our revamped online store, and Visionet’s vast experience with omni-channel e-commerce implementations produced a smooth and timely rollout.” – Venky Govind, CIO, Vitamin World.

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Additional Resources

About Visionet Systems

Headquartered in Cranbury, NJ, Visionet Systems, Inc. (visionetsystems.com) is a full-service technology consulting and BPO company that delivers software solutions and technology-led services built on a philosophy to help its customers increase business agility, drive down costs and reduce risk. Visionet has built deep competencies in the mortgage industry, and engineered high-performance, cost-effective solutions across industry verticals including banking, retail, insurance, distribution, and manufacturing, with a focus on delivering value and exceeding customer expectations. For more information, visit us online at www.visionetsystems.com.

About Vitamin World

At Vitamin World, we believe that nutrition starts at the source. We travel the world to find the freshest, purest, and potent health ingredients in order to craft the highest quality vitamins and supplements for our customers. And our high quality doesn’t just apply to our products; it applies to our people. Our staff of trained and friendly Associates in our more than 380 stores nationwide can help guide you on your journey to becoming your best self. Whether you’re a wellness novice or a health enthusiast, Vitamin World is committed to bringing quality ingredients, products and people, from the source to you.

Source: https://www.visionetsystems.com/news/visionet-systems-delivers-digital-commerce-platform-vitamin-world

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Cranbury, NJ – June 30, 2017 – Visionet Systems, a leader in unified ERP and e-commerce implementations for Retail and CPG, announced a strategic partnership with Vitamin World, a retailer of nutritional supplements and wellness products with stores across the US. Visionet will assist Vitamin World in transforming their digital commerce infrastructure, with a strong focus on seamlessly integrating their online channel, brick-and-mortar stores and backend supply chain processes.

“Providing consistent experience across all sales channels and harvesting deeper understanding of our customers is important to us. These insights will allow us to align our supply chain with varying consumer demand, diversify our assortments and provide an engaging and consistent buying experience for our customers, said Michael Madden, CEO of Vitamin World. “By adopting a unified, Omni-channel retail model across sales and supply chain, Vitamin World will become a leaner, modern and more profitable retail outfit”.

The new unified digital solution will provide consistent performance measurement and a more holistic understanding of the day to day business operations by integrated retail with the supply chain and mechanizing. Best of all, Vitamin World’s customers will enjoy a quicker, simpler, and more streamlined customer service whether they shop online or visit a retail outlet. “The new solution will help bring efficiencies to the supply chain operations, and enable Omni-channel functionality across Vitamin World’s online store, call center, and brick-and-mortar outlets”, said Venky Govind, CIO of Vitamin World.

Visionet will implement Microsoft’s cutting edge cloud based ERP, Dynamics 365 Operations for Retail and will fully integrate the online channel using its CommerceLink solution. According to Rooban Soni, SVP Sales, Visionet Systems, “This new Microsoft Azure cloud based solution along with CommerceLink and Retail Analytics will provide Vitamin World the flexibility and unhindered scalability as the business grows”.

This initiative is expected to have a profound, transformative effect on sales and supply chain operations at Vitamin World, with more effective business processes that generate results with fewer steps, enhanced reporting and forecasting, lower operational overheads and improved customer satisfaction.

About Visionet Systems

Headquartered in Cranbury, NJ, Visionet Systems, Inc. (visionetsystems.com) is a full-service solutions and consulting company that delivers software solutions, services, and technology-led BPO products built on a best-of-breed technology with the philosophy to help its customers increase business agility, drive down costs and reduce risk. Visionet has deep competencies in the Omni channel retail, fashion apparel, consumer packaged goods, mortgage Industry and offers high-performance, cost-effective solutions with focus on delivering value and exceeding customer expectations. For more information, visit online at www.visionetsystems.com.

About Vitamin World

At Vitamin World, we believe that nutrition starts at the source. We travel the world to find the freshest, purest, and potent health ingredients in order to craft the highest quality vitamins and supplements for our customers. And our high quality doesn’t just apply to our products; it applies to our people. Our staff of trained and friendly Associates in our hundreds of stores nationwide can help guide you on your journey to becoming your best self. Whether you’re a wellness novice or a health enthusiast, Vitamin World is committed to bringing quality ingredients, products and people, from the source to you.

Source: https://www.visionetsystems.com/news/vitamin-world-partners-visionet-systems-modernize-enterprise-wide-digital-footprint-integrate