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Cranbury, NJ – September 14, 2017 – Visionet Systems announced today the successful design and deployment of a unified digital commerce platform for Vitamin World that provides a superior online shopping experience to Vitamin World’s customers.

Vitamin World wanted a streamlined, mobile-friendly customer experience for their e-commerce and a fully integrated omni-channel shopping experience.

Visionet deployed a redesigned e-commerce site using Salesforce Commerce Cloud and Microsoft Dynamics 365 in order to deliver a streamlined, omni-channel cloud experience in record time. Visionet completely redesigned the Vitamin World online customer experience on the web and mobile, from its look-and-feel and navigation to personalization and e-commerce capabilities, resulting in an engaging customer journey. Salesforce Commerce Cloud was implemented to enable an enhanced shopping experience. Microsoft Dynamics 365 ERP was implemented to streamline Vitamin World’s internal business processes. Salesforce Commerce Cloud was then integrated with Microsoft Dynamics 365 to unify transaction and customer data, supply chain management, merchandising, and customer service functionality across all sales channels, including their physical retail locations and call center. Visionet enabled the streamlined integration of these platforms by leveraging Commerce Cloud for the cross-channel unification of processes, creating a single view of Vitamin World’s business operations that allows them to run advanced analytics and discover valuable actionable opportunities.

The new website based on Salesforce Commerce Cloud provides Vitamin World’s customers with personalized experiences across web, mobile, social, and in-store channels. And now, utilizing the world’s #1 CRM platform – Salesforce – they can deliver completely unified experiences for customers that extend beyond commerce to include marketing, customer service and more.

Comments on the News

  • “Vitamin World engaged Visionet for CX/UX design, site build, Dynamics 365 customization and build, omni-channel integration between Dynamics 365 and Salesforce Commerce Cloud, call center operations, and customer service. By leveraging these services through Visionet, an enhanced customer journey was delivered smoothly to meet Vitamin World’s go-live objectives in record time.” – Rooban Soni, SVP Sales, Visionet Systems.
  • “Visionet was the right technology partner for us. Salesforce Commerce Cloud gave us the performance and functionality to power our revamped online store, and Visionet’s vast experience with omni-channel e-commerce implementations produced a smooth and timely rollout.” – Venky Govind, CIO, Vitamin World.

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Additional Resources

About Visionet Systems

Headquartered in Cranbury, NJ, Visionet Systems, Inc. (visionetsystems.com) is a full-service technology consulting and BPO company that delivers software solutions and technology-led services built on a philosophy to help its customers increase business agility, drive down costs and reduce risk. Visionet has built deep competencies in the mortgage industry, and engineered high-performance, cost-effective solutions across industry verticals including banking, retail, insurance, distribution, and manufacturing, with a focus on delivering value and exceeding customer expectations. For more information, visit us online at www.visionetsystems.com.

About Vitamin World

At Vitamin World, we believe that nutrition starts at the source. We travel the world to find the freshest, purest, and potent health ingredients in order to craft the highest quality vitamins and supplements for our customers. And our high quality doesn’t just apply to our products; it applies to our people. Our staff of trained and friendly Associates in our more than 380 stores nationwide can help guide you on your journey to becoming your best self. Whether you’re a wellness novice or a health enthusiast, Vitamin World is committed to bringing quality ingredients, products and people, from the source to you.

Source: https://www.visionetsystems.com/news/visionet-systems-delivers-digital-commerce-platform-vitamin-world

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Organizations of all kinds choose Sitecore to craft beautiful, versatile, and feature-rich e-commerce sites of all sizes, from global online marketplaces to exclusive online boutiques for niche brands. Visionet Systems has demonstrated excellence in planning, designing, implementing, enhancing, and supporting Sitecore Commerce deployments, and has steadily expanded its client base to include several well-known global brands in multiple industry verticals. By successfully completing Sitecore Commerce projects of varying scope and complexity, Visionet has proven that its team possesses the technical expertise and business savvy to produce superlative e-commerce for Sitecore customers.

The vision and leadership to trail-blaze a winning digital commerce strategy

Visionet’s business and technology consultants have assisted many global brands with determining the best ways to transform their digital footprint, enhancing their omni-channel commerce capabilities, and identifying areas of their business operations that are poised for technology-driven growth. By drawing up a roadmap that charts their ideal digital journey, our Sitecore experts and team leaders help our clients by designing a scalable solution that addresses their specific digital commerce challenges, while always paying close attention to the overall customer experience.

The user experience is a core component of each client’s solution design. From information architecture to visual design, our team ensures that users can swiftly navigate through the solution’s entire corpus of information, select their desired products and services with ease, seamlessly complete purchases and other transactions, and receive customer support from your brand representatives via their preferred mode of communication. Our design experts ensure that users find all information where they expect to, displayed in a clear and visually appealing format, and Sitecore’s strong personalization capabilities make each customer visit more relevant and engaging, which helps form life-long customer relationships.

Our Sitecore web applications are thoughtfully designed and rigorously tested to ensure that they function reliably, and present the user with information solutions that are succinct and intuitive. By performing multi-tier performance and user acceptance testing, our team prepares each deployed solution for an exhaustive range of use cases, and closely aligns every application with real-world user behavior.

Visionet used Sitecore’s e-commerce technology to enable a feature-rich online platform that, integrated with Microsoft Dynamics AX for Retail for back-end operations, connects online and offshore channels and delivers a complete omni-channel experience.

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Seasoned professionals dedicated to precision, quality, and rapid deployment

During the implementation phase of every Sitecore project, Visionet’s team of experts uses industry best practices to accelerate rollout, circumvent common challenges, and address specific client requirements. The implementation phase includes many types of customization and configuration, ranging from branding and personalization to deploying search extensions like Coveo and performing integration with ERP & CRM platforms such as Microsoft Dynamics 365. Visionet is proud to be an official Sitecore Solution Partner and Microsoft Gold Partner, and our integration capabilities are second to none.

Sitecore Commerce boasts powerful analytics capabilities that power its real-time personalization and offer decision makers vital customer insights. By applying Sitecore’s leading-edge technologies to customer recommendations and personalized merchandising, Visionet creates innovative tools for users that improve engagement and add value by suggesting customer-specific add-ons and upsells, while keeping each interaction highly relevant and directly meaningful.

Proactive, agile, and cost-effective digital systems management for worry-free operations

Visionet’s mission to exceed clients’ expectations extends far beyond the day your site goes live – our team is dedicated to your projects’ long-lasting success and enduring value. Our Sitecore support team monitors your technology infrastructure, anticipates and identifies potential issues, and prevents or rectifies any sources of risk that might surface.

Empowered by a deep understanding of Sitecore, .NET, and other related technologies, our specialists detect potential challenges before they arise, respond with speed and decisiveness, and unearth underlying causes instead of merely addressing individually-emerging incidents. 24×7 break-fix support, preventative maintenance, patches, and enhancements keep your investment in optimal condition around the clock, without resorting to expensive in-house support.

The result: a secure, reliable Sitecore deployment that operates at peak performance and always exceeds uptime SLAs.

Whether your organization currently uses Sitecore Commerce, is preparing to add Commerce functionality to its Sitecore deployment, or is interested in rolling out a fresh Sitecore implementation, Visionet has the leadership and expertise you need to succeed. Please contact us today to schedule a meeting and explore Visionet’s full range of solutions and managed services.

Source: https://www.visionetsystems.com/blog/enhance-e-commerce-capabilities-and-boost-profitability-world-class-design-development-and